Shipping & Delivery Policy

Last Updated: 01 Feb 2026

At Sri Nanda Mart, we are committed to delivering fresh milk and dairy products quickly, safely, and hygienically to your doorstep. This Shipping & Delivery Policy explains how our delivery process works.

1. Delivery Service

Sri Nanda Mart provides doorstep delivery of milk and dairy products within our serviceable delivery areas.

We aim to deliver orders within 15 minutes, depending on:

  • Order location

  • Product availability

  • Weather conditions

  • Traffic or operational factors

Delivery time is an estimate, not a guaranteed timeline.

2. Delivery Charges

Currently, Sri Nanda Mart offers free delivery on all orders.
There are no hidden shipping or delivery fees.

We reserve the right to update delivery charges in the future if required.

3. Delivery Areas

Our delivery service is available only in selected locations within our operational area.
Customers can confirm availability during checkout.

If an order is placed outside the serviceable area, it may be cancelled and refunded.

4. Order Processing

Orders are processed immediately after confirmation to ensure freshness of dairy products.

For subscription orders:

  • Delivery will follow the selected schedule

  • Customers can modify delivery preferences through their account or support team

5. Delivery Responsibility

Customers are requested to:

  • Ensure someone is available to receive the order

  • Provide correct delivery details

  • Refrigerate dairy products immediately after delivery

Sri Nanda Mart is not responsible for spoilage caused by delayed pickup or improper storage after delivery.

6. Failed Delivery Attempts

Delivery may fail if:

  • The customer is unavailable

  • The address is incorrect

  • The phone number is unreachable

In such cases, Sri Nanda Mart may:

  • Reschedule delivery, or

  • Cancel the order if delivery is not possible

7. Damaged or Missing Items

If you receive:

  • Damaged packaging

  • Missing items

  • Incorrect product

Please contact us immediately so we can assist you.

8. Contact Information

For delivery-related queries, please contact:

Sri Nanda Mart
📍 Nihal Nagar Ratlam Road, Dhar – 454001
📞 (+91) 9685957153
📧 info@srinandamart.com

9. Policy Updates

Sri Nanda Mart reserves the right to update this Shipping & Delivery Policy when necessary. Updates will be posted on this page.

Our Promise

We strive to deliver pure, fresh dairy products with speed, care, and reliability — every single day.