Privacy Policy

Last Updated: 01 Feb 2026

Welcome to Sri Nanda Mart (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile application (Android app) to order dairy products or use our services.

By using our website or app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our services effectively.

a) Personal Information

We may collect:

  • Name

  • Mobile number

  • Email address

  • Delivery address

This information is required for order processing, delivery, and customer support.

b) Order & Subscription Information

  • Products ordered

  • Milk subscription details (quantity, frequency, pause/resume preferences)

  • Delivery preferences

c) Payment Information

Payments are processed through secure third-party payment gateways.
👉 We do NOT store or process debit card, credit card, UPI, or banking details on our servers.

d) App & Device Information

When you use our Android app, we may collect:

  • Device type

  • Operating system version

  • App usage data (basic analytics)

  • IP address

This data helps improve app performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Manage milk subscriptions

  • Send order confirmations and service updates

  • Provide customer support

  • Improve our website and app functionality

  • Ensure security and prevent misuse or fraud

We do not use your data for unauthorized advertising or profiling.

3. Data Sharing & Disclosure

We do not sell or rent your personal data.

Your information may be shared only with:

  • Delivery partners (for order fulfillment)

  • Payment gateways (for transaction processing)

  • Legal authorities, if required by law

All partners are required to protect your data and use it only for intended purposes.

4. Data Security

We use reasonable security measures to protect your data, including:

  • Secure servers

  • Encrypted communication (HTTPS)

  • Restricted access to personal information

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as:

  • It is required to provide services

  • It is needed to comply with legal or regulatory obligations

You may request deletion of your data at any time (subject to legal requirements).

6. User Rights & Control

You have the right to:

  • Access your personal information

  • Request correction or update

  • Request deletion of your data

  • Opt out of non-essential communications

To exercise these rights, contact us using the details below.

7. Cookies & Analytics

Our website and app may use:

  • Cookies

  • Basic analytics tools

These help us understand usage patterns and improve services.
You can disable cookies via browser settings (some features may be affected).

8. Children’s Privacy

Sri Nanda Mart services are intended for users above 18 years of age.
We do not knowingly collect personal information from children.

9. Third-Party Services

Our app or website may integrate third-party services such as:

  • Payment gateways

  • Analytics tools

These services have their own privacy policies, and we recommend reviewing them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or data usage, please contact us:

Sri Nanda Mart
📍 Address: Nihal Nagar Ratlam Road, Dhar – 454001
📞 Phone: (+91) 9685957153
📧 Email: info@srinandamart.com