Refund & Return Policy

Last Updated: 01 Feb 2026

At Sri Nanda Mart, we are committed to delivering fresh, pure, and hygienically packed dairy products to our customers. Due to the perishable nature of milk and dairy products, our return and refund policy is designed to ensure fairness while maintaining product safety and hygiene standards.

By placing an order with Sri Nanda Mart, you agree to the terms outlined below.

1. Return Policy

Since dairy products are perishable items, returns are generally not accepted once the order has been delivered.

However, returns or replacements may be considered in the following situations:

  • Wrong product delivered

  • Damaged or leaking packaging

  • Spoiled product at the time of delivery

  • Missing item from the order

To be eligible for a replacement or refund, customers must notify us as soon as possible after delivery.

2. Refund Policy

Refunds may be issued under the following conditions:

  • Order cancellation by Sri Nanda Mart

  • Product unavailable after payment

  • Verified quality issue

  • Delivery failure due to operational reasons

Once approved, refunds will be processed to the original payment method.

Refund processing time may vary depending on the payment provider.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after delivery

  • Incorrect storage of products by the customer

  • Delay in reporting product issues

  • Minor variations in product texture or taste that naturally occur in dairy products

4. Order Cancellation

Orders may be cancelled:

  • Before dispatch or delivery confirmation

  • If delivery is not possible in the service area

  • Due to unforeseen operational issues

Sri Nanda Mart reserves the right to cancel orders when necessary.

5. Quality Assurance

We follow strict quality and hygiene standards in:

  • Product sourcing

  • Processing

  • Packaging

  • Delivery

Customers are requested to:

  • Check products at the time of delivery

  • Refrigerate dairy products immediately

6. Contact Us for Returns or Refunds

If you face any issue with your order, please contact us:

Sri Nanda Mart
📍 Nihal Nagar Ratlam Road, Dhar – 454001
📞 (+91) 9685957153
📧 info@srinandamart.com

Please include:

  • Order details

  • Product name

  • Description of the issue

  • Photo (if applicable)

7. Policy Updates

Sri Nanda Mart reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page.

Our Commitment

We aim to provide fresh dairy products, reliable delivery, and fair customer support while maintaining strict hygiene and safety standards.